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Customer Service Excellence Virtual Course
March 5 @ 1:00 pm - March 12 @ 3:00 pm EST
Click the image to play Jen's short course introduction.
Hosted by Jen Whitmarsh of The Route Pros and Snappy Dry Cleaning. The course runs over three, two-hour sessions; 1 – 3pm Eastern each day: March 5, 7, and 12. All three sessions are part of the course and cannot be taken separately.
Course Topics:
- Confidently Managing Customer Issues: Learn effective strategies to handle customer issues with confidence and professionalism and turn challenges into opportunities.
- Creating Raving Fans: Discover the secrets to creating memorable customer experiences that leave a lasting impression and transform merely satisfied customers into cheerleaders for your brand.
- Gain Insights into Industry Best Practices: Gain insights into industry best practices beyond the four walls of your workplace to stay ahead of the curve and contribute to the overall success of your organization.
