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Customer Service Excellence Virtual Course

March 5 @ 1:00 pm - March 12 @ 3:00 pm EST

Click the image to play Jen's short course introduction.

Hosted by Jen Whitmarsh of The Route Pros and Snappy Dry Cleaning. The course runs over three, two-hour sessions; 1 – 3pm Eastern each day: March 5, 7, and 12. All three sessions are part of the course and cannot be taken separately.

Course Topics:

  • Confidently Managing Customer Issues: Learn effective strategies to handle customer issues with confidence and professionalism and turn challenges into opportunities.
  • Creating Raving Fans: Discover the secrets to creating memorable customer experiences that leave a lasting impression and transform merely satisfied customers into cheerleaders for your brand.
  • Gain Insights into Industry Best Practices: Gain insights into industry best practices beyond the four walls of your workplace to stay ahead of the curve and contribute to the overall success of your organization.

Get more information and register.

Details

Start:
March 5 @ 1:00 pm EST
End:
March 12 @ 3:00 pm EST
Event Categories:
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Venue

Zoom

Organizer

DLI
Phone
800-638-2627
Email
TechLine@DLIonline.org
View Organizer Website