Archive

September 2020

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  • Inspecting Leathers at the Counter

    September 15, 2020
    General

    Inspecting leathers and suedes at the counter when they come in for cleaning is probably the most valuable time spent in any counter transaction. A great deal of customer dissatisfaction…

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  • Yarn Slippage

    September 2, 2020
    Operations

    Q: Upon delivery of her finished goods, a customer noticed a shifting and distortion of the yarns appearing as thin areas in the underarm of her blouse. What could have…

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