DLI School Offers 10 Complete Courses for 2025
Virtual Stain Removal Now Available in Spanish
Leadership & Customer Service Virtual Courses Added
The Drycleaning & Laundry Institute offers 10 complete courses in 2025.
This year DLI splits its virtual stain removal course into two parts, Basic Stain Removal Techniques and Advanced Stain Removal Techniques. Each course is four days long, running online Tuesdays and Thursdays over two-week periods in May, June, and July.
DLI also introduces a new Spanish language Four-Day Basic Stain Removal virtual course this November. DLI plans to expand this course into an in-person offering in the future. “Members asked for a Spanish version of our Stain Removal course,” said Brian Johnson, DLI’s Director of Education and Analysis. “We are pleased to work with Gina Hernandez, a DLI member in California to offer this course.”
DLI members most frequently cited leadership and customer service as areas of concern on a recent survey. To meet this demand, DLI partnered with Jen Whitmarsh of Snappy Drycleaning and The Route Pros to offer two new virtual courses:
- Inspire & Influence: Leadership Virtual Course
- Service Superstars: Customer Service Representative Virtual Course
DLI continues offering its best-in-the-industry in-person courses at its training facility in Laurel, MD. DLI’s school equips managers and staff at all experience levels with the latest results-driven standards, empowering confident and efficient performance.
New Leadership & Customer Service Virtual Courses
DLI introduces two new two-day virtual courses to help managers and staff quickly develop crucial skills. Both courses will be instructed by Jennifer Whitmarsh with Snappy Dry Cleaning & The Route Pros.
Service Superstars: Customer Service Rep Course – July 29 & 31
Service Superstars is a high-energy virtual course designed to transform customer service professionals into exceptional brand ambassadors. This program focuses on building the skills and mindset needed to create unforgettable customer experiences, foster loyalty, and drive success. Participants will learn effective communication techniques, problem-solving strategies, and tools to handle challenging situations with confidence and grace. Seasoned professionals or industry newcomers will gain knowledge and techniques to exceed expectations, delight customers, and shine in every interaction.
Inspire & Influence: Leadership Course – September 9 & 11
Inspire & Influence is a virtual leadership course designed to empower individuals to become impactful leaders in today’s fast-paced world. This program focuses on mastering the art of inspiration, building trust, creating a dynamic culture, and fostering individual leadership to drive success in any team. Through interactive sessions, real-world scenarios, and actionable strategies, participants will learn how to effectively communicate a company’s overall vision, motivate others, and create a lasting positive impact. Whitmarsh and DLI designed this course to equip emerging leaders and seasoned professionals with the tools to lead with confidence, authenticity, and purpose.
Mid-West Basic Stain Removal Techniques Hybrid Course
Building on the popularity of DLI’s 2023 and 2024 West Coast Stain Removal Courses, DLI offers a special hybrid edition of its Basic Stain Removal Techniques Course in 2025. The course covers three days of virtual learning and one day of on-site training at Sankosha’s Elk Grove facility in the Chicago area.
Hybrid Basic Stain Removal Techniques
Virtual: February 20, 25 & 27
On-Site: March 5
Virtual Stain Removal Simplification & Spanish Availability
This year DLI expands its Virtual Stain Removal course into two sections: Basic Stain Removal Techniques and Advanced Stain Removal Techniques. With four-days of virtual learning each, these courses help students digest the information more efficiently and focus on fundamentals and more involved stain removal processes.
DLI will offer the Basic Stain Removal Techniques Virtual course twice in English and one session of its new Advanced Stain Removal Techniques Virtual Course in 2025. In addition, DLI presents Basic Stain Removal Techniques in Spanish in 2025. Gina Hernandez with Ortega Cleaners, a DLI Professional Member in San Juan Capistrano, CA will serve as instructor for this course.
Basic Stain Removal Techniques Virtual Course
May 6, 8, 13 & 15 (English)
July 8, 10, 15 & 17 (English)
November 11, 13, 18 & 20 (Spanish)
Advanced Stain Removal Techniques Virtual Course
June 10, 13, 17 & 19
On-Site Courses
DLI continues to offer its signature traditional in-person One-Week Introduction to Drycleaning and Two-Week Advanced Drycleaning courses twice in 2025. These courses are designed to teach students drycleaning principles and procedures that maximize quality and efficiency.
DLI’s On-Site Introduction to Drycleaning and On-Site Advanced Drycleaning courses run consecutively over a three-week period. Students who combine both courses receive a discounted rate.
On-Site One-Week Introduction to Drycleaning Course
DLI’s On-Site Introduction to Drycleaning Course is suited for experienced individuals or those who are new to the industry. It will run Monday through Friday from 9 a.m. to 4:30 p.m. at DLI’s School of Drycleaning Technology in Laurel, MD.
Some of the topics the one-week course explores include:
- sorting loads for drycleaning
- drycleaning science
- fibers and their characteristics
- fabric construction
- cleaning silk, satin and other fabrics
- soil and cleaning theory
- operating a drycleaning machine
- stain removal chemistry and procedures including removing ink, coffee, grease and other stains from clothing
- pressing pants, coats and skirts
- using tensioning equipment to improve finishing quality
- and more.
Tuition for DLI’s One-Week On-Site Introduction to Drycleaning Course is $2,165 for non-members. DLI members receive discounts ranging from 60% off to absolutely free depending on membership level.
On-Site Two-Week Advanced Drycleaning Course
DLI’s On-Site Advanced Drycleaning Course runs immediately after the On-Site Introduction to Drycleaning course.
The ten-day course is suited for those who have finished the introductory course or who have hands-on production experience and knowledge of basic stain removal and finishing techniques.
Course topics include:
- designing a cleaning plant with the most effective work flow
- pressing laundered shirts
- understanding the differences between solvents including perc, GreenEarth and hydrocarbon
- getting clean, white laundry
- cleaning and preserving wedding gowns
- current regulations facing the industry
- customer service techniques for cleaners
- using bleaches without damaging fabric color
- and more.
Tuition for DLI’s On-Site Advanced Drycleaning Course is $2,665 for non-members. DLI members receive discounts ranging from 67% off to absolutely free depending on membership level.
Spring 2025
387th One-Week Introduction to Drycleaning Course
March 24 – 28
387th Two-Week Advanced Drycleaning Course
March 31 – April 11
Fall 2024
388th On-Site Introduction to Drycleaning Course
October 6 – 10
388th On-Site Advanced Drycleaning Course
October 13 – 24
On-Site Complete Drycleaning Course
Students taking DLI’s On-Site Introduction to Drycleaning and On-Site Advanced Drycleaning Courses together enjoy a reduced tuition rate of $2,965 per student for non-members. DLI members receive discounts ranging from 20% off to free depending on membership level.
Complete Course information is available at DLIonline.org/Education
Strength in Numbers
All professional drycleaning and laundry businesses are invited to join DLI and participate in these programs at discounted rates, access DLI’s on-demand training video library, and enjoy the many benefits of DLI Membership. Call 800-638-2627 or visit DLIonline.org/Membership for more information. New members receive a new membership package containing significant savings from 27 industry manufacturers, distributors, and service suppliers.
For more information or to register for any of DLI’s courses, contact DLI at (800) 638-2627 or visit www.DLIonline.org.
DLI exists to help member drycleaners succeed.
Learn more at DLIonline.org
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