DLI Offers Virtual Customer Service Workshop and More in May
The Drycleaning & Laundry Institute (DLI) and its regional partner associations offer a robust lineup of webinars, workshops, and networking events this May. Industry professionals are invited to connect, learn, and grow their businesses.
Featured Webinar: May 28, 1 p.m. Eastern “The Front Line Advantage: Elevating Everyday Service” with Jen Whitmarsh of The Route Pros and Snappy Drycleaning
Jen Whitmarsh will present a practical and engaging workshop designed to equip team members with trust-building customer service skills. From warm greetings to graceful complaint handling, this session will highlight simple but powerful ways to turn everyday moments into lasting customer loyalty. This workshop will help newcomers and experienced customer service representatives bring their best to every customer, every time.
Member Virtual Reception & Orientation May 6 – 3 p.m. Eastern
New and experienced DLI members are encouraged to attend this interactive session, which will showcase the many powerful resources and benefits of DLI membership. Sessions are open to all drycleaners.
MAC Maintenance Masterclass May 1 – 1 p.m. Eastern
The Mid–Atlantic Association of Cleaners (MAC) will hold its popular maintenance-focused webinar, offering valuable insights and practical tips for equipment maintenance.
DLI’s Marketing Masterclass: Strategies for Growth May 22 – 1 p.m. Eastern
DLI’s monthly Marketing Masterclass will explore innovative and successful marketing practices designed to expand customer bases and boost business performance.
Weekly Peer Networking Meetings Every Tuesday – 11:30 a.m. Eastern
DLI’s weekly Peer-To-Peer meetings offer a platform for members to share experiences, challenges, and creative solutions in a supportive environment.
Regional Events
DLI encourages all drycleaning industry professionals to engage with regional events tailored specifically to their local markets. Members are invited to contact their respective regional associations directly for further details and registration information.
Heartland Fabricare Association
May 1, 3 p.m. Eastern
Behind the Seams Quarterly Education
More Info: HeartlandFabricare.org
North Carolina Association of Launderers and Cleaners Annual Convention
May 23 –26, Atlantic Beach, NC
Schedule includes professional networking, educational sessions, vendor exhibits, group dinner social events, and more.
More information: NCALC.org/events
Dedicated to Member Success
The Drycleaning & Laundry Institute (DLI) offers drycleaning business professionals unparalleled resources, tools, and networking opportunities to foster success and industry leadership. More information is available at DLIonline.org/Membership or 800-638-2627.
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