The Front Line Advantage: Elevating Everyday Service

Jen Whitmarsh with The Route Pros and Snappy Drycleaning will present a practical and engaging workshop designed to equip team members with trust-building customer service skills. From warm greetings to graceful complaint handling, this session will highlight simple but powerful ways to turn everyday moments into lasting customer loyalty. This workshop will help newcomers and experienced customer service representatives bring their best to every customer, every time.