Route Pro Jen Whitmarsh Hosts DLI’s New Customer Service Superstars Course in July

“Best service ever!” Everyone wants happy customers and good reviews. To help drycleaners offer positive and memorable service the Drycleaning & Laundry Institute (DLI) offers Customer Service Superstars, a virtual course hosted by Jen Whitmarsh of The Route Pros and Snappy Dry Cleaning in Williamsville, New York, online July 29 & 31 from 1-3 p.m. Eastern.

Whitmarsh describes the course as a “high-energy virtual course designed to transform customer service professionals into exceptional brand ambassadors,” she said. “This program focuses on building the skills and mindset needed to create unforgettable customer experiences, foster loyalty, and drive success.”

Participants will learn effective communication techniques, problem-solving strategies, and tools to handle challenging situations with confidence and grace. Seasoned professionals or industry newcomers will gain knowledge and techniques to exceed expectations, delight customers, and shine in every interaction.

More information is available at DLIonline.org/Education#vcust or call DLI at 800-638-2627.

DLI exists to help member drycleaners succeed.
Learn more at DLIonline.org

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