DLI Offers Virtual Customer Service Course and More in July

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DLI Offers Virtual Customer Service Course and More in July
DLI Offers Virtual Customer Service Course and More in July

The Drycleaning & Laundry Institute (DLI) and its regional partner associations offer a robust lineup of webinars, workshops, and networking events this July. Industry professionals are invited to connect, learn, and grow their businesses.

Featured Webinar: July 16, 1 p.m. Eastern “Ultimate Leverage: Sell One to Many instead of One to One” with Dave Coyle of Maverick Drycleaners
Dave Coyle returns to share his expert marketing tips in an hour-long virtual presentation. Coyle has hosted several webinars for DLI and writes for DLI’s Monday Morning Marketing weekly email newsletter.

Customer Service Superstars: Two-Day Virtual Course July 29 & 31
Jen Whitmarsh with The Route Pros and Snappy Dry Cleaning in Williamsville, New York, hosts a course on improving the quality of your customers’ experience with your business online July 29 & 31 from 1-3 p.m. Eastern.

This course covers:

Building the skills and mindset needed to create unforgettable customer experiences, foster loyalty, and drive success.
Effective communication techniques.
Problem-solving strategies.
Tools to handle challenging situations with confidence and grace.
Knowledge and techniques to exceed expectations, delight customers, and shine in every interaction.

Member Virtual Reception & Orientation July 2 – 3 p.m. Eastern
New and experienced DLI members are encouraged to attend this interactive session showcasing the many powerful resources and benefits of DLI membership. Receptions are open to all garment care professionals who are considering DLI membership. All inquires are welcome.

DLI’s Marketing Masterclass: Strategies for Growth July 17 – 1 p.m. Eastern
DLI’s monthly Marketing Masterclass will explore innovative and successful marketing practices designed to expand customer bases and boost business performance. Sessions begin with a presentation from an industry professional and close with a question-and-answer session.

Recent Marketing Masterclass sessions included:

How To Apply Social Media Best Practices with Shaquille Pariag of Clairvoyance
How To Win Corporate Accounts: Expanding into B2B Relationships with James Peuster of The Route Pros
How To Gauge the Success of Your Social Media Program with Tony Hadad of SMRT Systems

Weekly Peer Networking Meetings Every Tuesday – 11:30 a.m. Eastern
DLI’s weekly Peer-To-Peer meetings offer a platform for members to share experiences, challenges, and creative solutions in a supportive environment.

Regional Events
DLI encourages all drycleaning industry professionals to engage with regional events tailored specifically to their local markets. Members are invited to contact their respective regional associations directly for further details and registration information.

MAC Maintenance Masterclass July 10 – 1 p.m. Eastern
The Mid–Atlantic Association of Cleaners (MAC) will hold its popular maintenance-focused webinar, offering valuable insights and practical tips for equipment maintenance.

Dedicated to Member Success

The Drycleaning & Laundry Institute (DLI) offers drycleaning business professionals unparalleled resources, tools, and networking opportunities to foster success and industry leadership. More information is available at DLIonline.org/Membership or 800-638-2627.

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