DLI's Drycleaning Blog

Q&A and Useful Industry Information

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Skin Irritation in Hospital Scrubs

Q: Several people wearing hospital scrubs that I have been processing have been complaining about skin irritations. I have modified my laundry formula to reduce the alkali and bleach used, but they...

Posted By Harry Kimmel | 9/29/2015 9:06:23 AM

Taking the Wind Out of Down's Sails

Q: My customer says the down coat I drycleaned is not as fluffy as it was before cleaning. I donít see any holes where feathers might have come out. What can I tell her? A: This is a common compl...

Posted By Harry Kimmel | 9/23/2015 2:21:53 PM

Handling Missing Tickets

Q: A gentleman came in the other day and told the customer service representative that he had misplaced his receipt but needed to pick up the items for his wife. The next day a woman came in with h...

Posted By Harry Kimmel | 9/21/2015 1:45:26 PM

Quick Fix to Stop Breaking Collar Buttons

Q: What can we do to prevent the breaking and cracking of the small buttons used to hold the collar down on shirts? We try to keep the padding in good shape but the buttons just keep breaking. A:...

Posted By Harry Kimmel | 9/18/2015 10:44:10 AM

Measuring Customer Service for Better Management

By Carolyn Nankervis, CEO of DLI's Mystery Shopping partner, MarketWise Consulting, reports on how the program helps cleaners improve their game at the counter. Good news for customers of DLI memb...

Posted By Harry Kimmel | 9/17/2015 10:20:27 AM

Yellowing Garments

Q: Sometimes my customers return white garments and say they are now yellow or not as white as they were before cleaning. I do not believe it is redeposition, since I maintain my solvent carefully....

Posted By Harry Kimmel | 9/16/2015 11:17:35 AM

Leaky Steam Traps

Q: When I drive up to my plant in the mornings I see lots of steam blowing out of the return tank exhaust. This seems like a lot of steam being wasted and itís sure to be costing me money. Is there...

Posted By Harry Kimmel | 9/14/2015 1:55:15 PM

Care Label Basics

Q: I just drycleaned a multi-color comforter that faded badly and my customer is very upset. It did not have a care label, so I assumed it would be all right to dryclean. What is the law about this...

Posted By Harry Kimmel | 9/8/2015 3:03:21 PM


Q: My plant stays hot throughout the entire year. I have ventilation fans, swamp coolers, and all of my pipes are covered with insulation, but the heat is still high. Financially, Iím not able to p...

Posted By Harry Kimmel | 9/3/2015 10:22:57 AM