"Here's the secret: 'The Best Team Wins.' The best leadership, talent, and training will produce the best employees who provide the best service to attract and retain the best customers which leads to the best bottom line. Now, the hard part is to find and train the best team possible. DLI definitely helps with that."
"It's a big mistake to not belong to the Institute. You're going to lose business if you don't have the best information and the Institute to back you up when something goes wrong."